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Jon Best is a paddlesport course provider for Paddles Up Training and is committed to ensuring all course candidates receive professional, learner focused support on and off the water.

The information on this policies page can be use as an aid to support course candidates before, during and after their time at JBC. If you have any questions about any of the following information, please do not hesitate to get in touch.

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Cancellations & Postponements

Safeguarding Policy


Complaints and Appeals Procedure

Assumption of Risk 

Accident & Incident Reporting

Use of Mock Students 

Assessment Registration & Check In


Cancellations & Postponements

  • Refunds will not be issued if the candidate decides to cancel their booking after the transaction has taken place. In the case that the candidate is unable to attend their booking due to illness or injury a reschedule will be offered, refunds will be considered on a case by case basis.

  • By their nature some courses can be affected by adverse weather conditions and river levels. The weather is unfortunately outside of our control and JBC reserves the right to cancel any course booked that is deem unsafe to run. On the rare occasion JBC needs to cancel due to safety concerns, JBC will inform the candidate with as much notice as possible... the candidate will be offered a reschedule. JBC will not be liable for costs encored by the client in relation to the initial booking transaction, travel or accommodation expenses where adverse weather conditions forces a cancellation of the booking.

  • Some courses require minimum numbers in order to run. If minimum numbers are not reached, course candidates will be offered a reschedule or refund.

  • JBC shall not be liable for any delay or non-performance of its obligations in relation to an activity from any cause or causes beyond its reasonable control including, without limitation, an act of God, governmental act (including lockdown), pandemic, war, fire, flood or explosion (a “Force Majeure Event”). In such circumstances your right to participate the activity will be suspended until such time as the Force Majeure Event has ceased. If the Force Majeure Event results in a cancellation of your activity you will be offered a credit note with no expiry date. Refunds in this instance will not be granted.

Safeguarding Policy

Jon Best Coaching is committed to ensuring that everyone can enjoy paddlesport in a safe environment where they are protected from any form of poor practice, abuse and neglect.  

Jon Best Coaching ensures it follows the following precautions;

  • Check the minimum age requirement for any qualification prior to course delivery (please see the qualification specification for details) 

  • Obtain parental permission for children under the age of 18 before they are permitted to undertake any training course.

  • Encourage learners to register when they are sure they will continue the qualification or award to assessment as National Association Registration process also obtains parental consent.

  • Ensure another responsible adult is present at all times throughout course delivery and learner assessment.

  • Do not undertake one-to-one training or assessing (i.e. where the Trainer/Assessor is left alone with a child or vulnerable adult)

  • Ensure that a Reasonable Adjustment Form has been submitted to PUT for approval prior to course commencement for any learner who requires to be accompanied by a support worker or other supporting adult.  

JBC will review this statement on an ongoing basis as part of our continuous improvement activity and revise it as and when necessary in response to customer and learner feedback, changes in our policies and processes and actions from allegations.  

Mock Students

The use of mock students in paddlesport training and assessment courses aims to enhance the learning experience, simulate real-life scenarios, and facilitate effective evaluation of course candidates' skills and knowledge. This policy outlines the guidelines and procedures for the utilisation of mock students in such courses.

  1. Selection Criteria:

  • Mock students should be chosen based on their familiarity with the specific discipline and represent a true to life candidate needed to led or coached.

  • They should hold the necessary paddling skills and demonstrate willingness to participate actively in the training or assessment process.

2. Informed Consent:

  • Mock students must provide informed consent before participating in the training or assessment activities.

  • They will be briefed about their roles, responsibilities, and the expected behaviour during such courses.

3. Safety Measures:

  • Safety of both mock students and participants is paramount.

  • Mock students should adhere to all safety guidelines and instructions provided by the course provider.

  • Mock students will be responsible for providing their own fit for purpose equipment including craft.

3. Role Play:

  • Mock students will be expected to actively engage in role-playing scenarios to simulate real-life situations.

4. Professional Conduct:

  • Mock students are expected to maintain a professional demeanour throughout sessions.

  • Any inappropriate behaviour or conduct that may compromise the integrity of the training or assessment process will result in the student being asked to leave or step out of the day or session.

5. Confidentiality:

  • Mock students should respect the confidentiality of the training or assessment observations and discussions.

  • They are prohibited from disclosing any sensitive information or assessment outcomes to other individuals unless given permission by the provider or candidate.

Assessment Registration and Check In

British Canoeing Awarding Body assessment courses require pre registration.

Candidates on an assessment course can expect to receive registration details and guidance in plenty of notice.

The links below provides details on the registration and check in process.

Registration guidance can be found here 

Coach Award Check In guidance can be found here

Complaints and Appeals Procedure

JBC aims to provide course candidates with a professional, transparent and learner centred service.

Jon Best is a paddlesport course provider for Paddles Up Training, PUT are available to provide support to course candidates. If you are not completely happy with the service you have received, the following options are available to you.

  • Please email your concerns in writing to, JBC will respond within 48 hours.

  • JBC will deal with all complaints and appeals with confidentiality.

  • Candidates sitting a BCAB training or assessment course can seek guidance from Paddles Up Training through the following support links.​ PUT Appeals Procedure     PUT Complaints Procedure 


This General Data Protection Regulation (GDPR) policy outlines how JCB handles personal data to ensure compliance with the UK Data Protection Act 2018.

1. Data Collection and Processing:

  • JBC collects and process personal data only for specified, explicit, and legitimate purposes as outlined in our privacy policy.

  • Personal data is obtained lawfully, fairly, and transparently. We inform individuals about the purpose of data collection and processing in our privacy policy.

  • JBC ensures that the data collected is adequate, relevant, and limited to what is necessary for the intended purposes.

2. Data Security:

  • JBC implements appropriate technical and organisational measures to ensure the security of personal data, in line with the requirements of the UK GDPR.

  • Access to personal data is restricted to authorised staff who require it for their duties.

  • JBC regularly reviews and updates measures to protect against unauthorised access, disclosure, alteration, or destruction of personal data.

3. Data Accuracy and Retention:

  • JBC takes reasonable steps to ensure that personal data is accurate, complete, and up-to-date.

  • Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

4. Data Subject Rights:

  • JBC respects individuals' rights regarding their personal data, including the right to access, rectify, erase, restrict processing, and data portability.

  • JBC provide mechanisms for individuals to exercise their rights and respond promptly to requests in accordance with the UK GDPR requirements.

5. Lawful Basis for Processing:

  • JBC identify and document the lawful basis for processing personal data as required by the UK GDPR.

  • JBC obtain consent when required and ensure that consent is freely given, specific, informed, and unambiguous.

6. Data Transfers:

  • JBC ensure that any transfer of personal data outside the UK complies with UK GDPR requirements.

  • Adequate safeguards, such as standard contractual clauses or data protection agreements, are implemented for such transfers.

7. Data Breach Management:

  • JBC have procedures in place to detect, report, and investigate personal data breaches in line with UK GDPR requirements.

  • In the event of a data breach, JBC will notify the Information Commissioner's Office (ICO) and affected individuals as required by UK GDPR regulations.

8. Data Protection Officer (DPO):

  • Jon Best is the designated Data Protection Officer responsible for overseeing UK GDPR compliance and acting as a point of contact for data protection matters.

Assumption of Risk

This Assumption of Risk Policy outlines the principles and guidelines for acknowledging and managing risks associated with participation in certain activities or events. By participating in these activities, individuals voluntarily assume certain risks and responsibilities.

1. Acknowledgment of Risks:

  • Participants acknowledge that certain activities or events involve inherent risks, including but not limited to physical injury, property damage, and unforeseen circumstances beyond the control of the course provider.

  • It is understood that despite precautions and safety measures, these risks cannot be entirely eliminated.

2. Informed Consent:

  • Participants provide informed consent to participate in activities and courses after being informed of the associated risks.

  • They acknowledge that they have been provided with relevant information regarding safety protocols, potential hazards, and the nature of the activity.

3. Personal Responsibility:

  • Participants assume personal responsibility for their safety and well-being during the course of the activity.

  • They agree to adhere to safety guidelines, follow instructions provided by course providers, and use appropriate safety equipment.

4. Release of Liability:

  • Participants agree to release organisers, instructors, and affiliated entities from any liability for personal injury, property damage, or other losses arising from participation in the activity, except in cases of gross negligence or willful misconduct.

5. Risk Mitigation:

  • Course providers will take reasonable measures to mitigate risks associated with the activity, including implementing safety protocols, providing appropriate training, and conducting risk assessments.

  • Participants are encouraged to report any safety concerns or incidents promptly to the course provider.

6. Insurance Coverage:

  • Participants are advised to ensure they have adequate personal insurance coverage to protect against potential risks and losses associated with participation in the activity.

7. Compliance with Regulations:

  • Participants agree to comply with all applicable laws, regulations, and guidelines governing the activity, including those related to health and safety standards.

8. Assumption of Risk Statement:

  • Course providers may require participants to sign an Assumption of Risk statement, acknowledging their understanding of the risks and responsibilities associated with participation in the activity.

Accident & Incident Reporting

This policy outlines the procedures for reporting accidents and incidents related to paddlesport activities in compliance with UK regulations. Prompt and accurate reporting is essential for ensuring the safety of participants and improving risk management practices.

1. Definitions:

  • Accident: Any unplanned event resulting in injury, damage, or loss during a paddlesport activity.

  • Incident: Any event, not classified as an accident, which has the potential to cause harm or disruption to participants, equipment, or the environment.

2. Reporting Responsibilities:

  • Participants: Individuals involved in a paddlesport activity must report accidents or incidents to the designated authority (e.g., instructor, trip leader) as soon as possible.

  • Course Providers: It is the responsibility of the course provider to promptly report accidents or incidents to the relevant governing body and/or authorities as required by regulations.

3. Reporting Procedure:

  • Immediate Response: In the event of an accident or incident, ensure the safety and well-being of all participants and address any immediate hazards.

  • Documentation: Record details of the accident or incident, including date, time, location, description of events, and individuals involved or affected.

  • Notification: Notify the appropriate authorities, such as the relevant paddlesport association or emergency services, as necessary.

  • Internal Reporting: Report accidents or incidents to Jon Best who is the designated safety officer for JBC for further investigation and follow-up actions.

4. Investigation and Analysis:

  • Conduct a thorough investigation to determine the root cause(s) of the accident or incident.

  • Analyse contributing factors and identify any deficiencies in procedures, equipment, or training that may have contributed to the occurrence.

  • Use findings from the investigation to implement corrective actions and preventive measures to minimise the risk of similar incidents in the future.

5. Documentation and Record-Keeping:

  • Maintain accurate records of all accidents and incidents, including investigation reports, correspondence with authorities, and any corrective actions taken.

  • Retain records in accordance with applicable regulations and JBCs policies.

6. Communication and Awareness:

  • Communicate the accident and incident reporting procedures to all participants, instructors, and staff involved in paddlesport activities.

  • Provide training and guidance on recognising, reporting, and responding to accidents and incidents effectively.

7. Confidentiality and Data Protection:

  • Handle accident and incident reports with sensitivity and ensure the confidentiality of personal information in compliance with data protection regulations.

  • Share information only on a need-to-know basis and obtain consent from individuals before disclosing their personal data.

Safegurding Policy
Cancellations & Postponements
Mock Students
Assessment Registraton & Check In
Complaints and Appeals Procedure
Assumption of Risk
Accident & Incident Reporting
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